Program Information

REDEEMING POINTS

There are a variety of ways you can choose to redeem your Racing Rewards points for rewards:*

• Sign into your online account:
– for Members’ dining visit Dining and Hospitality
– for Members’ Enclosure Daily Guest Passes, visit the raceday page
– for merchandise select the merchandise tab within your online account
– for Members’ Events visit the Racing and Events calendar

• Email customerservice@vrc.net.au

• Phone VRC Customer Service on 1300 727 575

• Visit in person:
– VRC Head Office, 448 Epsom Road, Flemington
– Raceday & Ticketing Office on raceday

* Please note not all products are available online for redemption.

VIEWING YOUR ACCOUNT

You will be able to view your points and other Racing Rewards information by signing in and selecting the Racing Rewards tab within your online account.

PROGRAM COMMUNICATION

The VRC may also send you offers through Members’ emails, SMS notifications, VRC publications, letters, Point of Sale screens on raceday or on other screens on course. These offers will be on a wide variety of products and may include food and beverages on course on raceday, access to Members’ Events and Members’ ticketing. Please ensure your contact details are kept up to date so you receive these offers.

CHANGES TO THE PROGRAM

Please note that the VRC reserves the right to make changes to the Racing Rewards program at its discretion. Any material changes will be publicised on the website, so please check the website and the Racing Rewards Terms & Conditions (PDF) regularly for any changes.

PRIZE DRAWS

All price draws and promotions referred to in this handbook are indicative only and will be subject to the specific terms and conditions released for that promotion.

YOUR PARTICIPATION

You can terminate your participation in the program at any time by notifying us in writing. If you do so, or you cease to be a VRC Member for any reason, or your Membership is terminated, or you move to an ineligible Membership category, your points and other Racing Rewards benefits will be forfeited.

YOUR PRIVACY

VRC is committed to supporting and protecting your right to privacy. By participating in the Racing Rewards program you agree with our privacy policy and provide the consents set out in the 2016/17 Racing Rewards Terms & Conditions (PDF) (see clause 17).

TERMS & CONDITIONS

Racing Rewards, and your participation in it, are subject to the Racing Rewards Terms & Conditions (PDF).